FREQUENTLY ASKED QUESTIONS

TEMPLATE PURCHASES

No, fonts are not transferable. But no worries, a readme file with source pages on where to download the fonts is included in the download package. Most of the fonts used are usually free.

Once your payment is complete and cleared, your download link will be sent to your email. This usually happens within minutes but can take up to 24hours. If you don’t receive a download link, make sure to check your spam folders then contact if it still doesn’t appear.

Credit card via PayPal (you don’t need a PayPal account to use)

Yes, minor support is offered for design templates. If the documentation included in the download file isn’t as detail as you would of hope or you’re having problems feel free to send an email to hello@sharifawynne.com. For more complicated service you will be charged the hourly rate of $45.

Due to the nature of the products on this site, it’s not possible to ‘return’ the product and ensure that the products are no longer in used. Therefore, refunds or exchanges after your purchase is made cannot happen.

CUSTOM DESIGNS

It varies for each project, but custom website designs generally take about 3-6 weeks depending on the size of the project.

Yes, depending on the size of the project and how long it is predicted to take. 50% of the cost of any web design project is due at the time of the booking, the remain 50% is due before its install on your site. The total cost can be split into several different payments but you must pay the full amount before anything is installed on your site.

An invoice will be sent to you via ZipBooks on your payment due date(s). From there you can easily submit the amount that is due using your Credit Card information or via PayPay.

Yes, In an effort to protect me and you, each custom design client is required to sign a contract which will be specifically tailored to your project. This will need to be sign before any work begins.

Credit card via PayPal (you don’t need a PayPal account to use)

Yes, support is offered. All custom designs come with a documentation about how to maintain your site. If that file isn’t as detail as you would of hope or you’re having problems feel free so send an email directly to hello@sharifawynne.com about your problem(s). Further assistance will be charged at an hourly rate of $45.

Support for custom designs is based on the type of package ordered. Support for theme installation & setup, issues arising from using any of the packaged theme features and theme bug fixes; which cover everything required to ensure that all theme features are working as advertised and as shown in demo site.

Support is not offered for general WordPress support, issues arising from plugins, and customization query (change font type, add or remove elements, etc).

For custom design projects you can cancel service at any time, however, once you’ve made your deposit it is nonrefundable and you will not receive those funds. Once the final files are delivered to you there will be no refunds offered.